Records Management 2: Designing & Implementing a Programme

This Course is available in the Classroom or via eLearning


Throughout the year, this course runs in-person at dedicated training venues throughout the UK (list of upcoming cities outlined in yellow box below). There are ample opportunities to network with other delegates during coffee breaks and at the sit-down lunch. To place a booking, select your chosen course date using the 'Book Now' Button


The eLearning version of this course is facilitated via a dedicated online learning platform utilising videos, supplementary documentation and self-assessment questions. To place a booking, select the 'eLearning' option using the 'Book Now' Button


Course Overview

Training course carries 5 hours CPD pointsThis course examines how to implement good records management practice. Led by John Wilson, Records Management 2 studies the implementation of a records management programme, building on the concepts and principles covered in Records Management 1.  The topics covered in Records Management 2 include:

  • introduction - initiating a records management project
  • records audit
  • process mapping
  • building a business classification scheme
  • measuring performance
  • sustaining a records management programme

Delegates who attend the Classroom sessions are encouraged to share their own experiences and ask questions throughout the day.

This course, taken together with Records Management 1 and Records Management 3, provides a thorough understanding of the entirety of the Records Management process.

This course can be used as credit towards gaining the Practitioner Certificate in Records Management.


Course Trainer

John Wilson, Director, Mosaic

John Wilson,
JMW Mosaic

Trainer's biography
and other courses
by this Trainer

Course Information
ManchesterTuesday, 23 November 2021
LondonThursday, 09 December 2021
LondonThursday, 10 February 2022
GlasgowWednesday, 02 March 2022
ManchesterThursday, 19 May 2022
CardiffWednesday, 29 June 2022
BelfastWednesday, 28 September 2022
EdinburghThursday, 27 October 2022
ManchesterWednesday, 23 November 2022
LondonTuesday, 06 December 2022

Classroom - 10.00am to 4.00pm (lunch included)


eLearning - delivered via dedicated online platform

£485 + VAT (Classroom) OR £395 + VAT (eLearning)
- Book Levels 1,2 & 3 together for £1,295 + VAT
- 10% discount for additional delegates when booked together

- 20% discount for additional delegates booked together (up to 5)
- Licences available (6+)

Who should attend:
Records Managers, Archivists, Office Managers, Information Managers, Data Protection Officers, Records Management Officers, Compliance Officers, Freedom of Information Officers, Company Secretaries, Administrators, Database Managers, and others.


Practitioner Certificate in Data Protection




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Course Testimonials

"I found the course very informative"
Lynn Baker
Pensions Regulator

"Great handouts and useful folder to take away."
Emma Carroll
Home Office

"All of it was extremely useful."
Claire de la Perrelle
Jersey Airport

"Thanks, very helpful!"
Yvonne Pascal
Acuity Management Solutions

"Very knowledgeable tutor."
Nick Mitchell
Allen & Overy

“Found all of it very useful especially the advice on dealing with resistance to change.”
Anna Greenyer
First Wessex

“I enjoyed the section on sustaining a records management programme.”
Jemma King
Public Health England

“This session was very applicable to my organisation.”
James Pcumb
University of Wales

“One again an excellent course. Built on Records Management 1 with real life examples. Excellent!”
James Adair
North Yorkshire Police

“Great trainer – very knowledgeable – very useful course – great information”
Mark Elphick
Medical Defence Union


“Very good session. Lots of food for thought.”
Martine Saker
Kent NHS Trust

Jessica Williams
Public Service Ombudsman for Wales

“Overall a very useful and worthwhile course”
Aneesa Mahmood
Ministry of Justice