Handling Subject Access Requests

Training course carries 5 hours CPD points 

Courses take place in:

London, Manchester, Edinburgh, Glasgow, Bristol, Cardiff, Belfast, Jersey, Isle of Man and Brussels

 

This course can be taken on an eLearning basis

The eLearning version of this course is facilitated via a dedicated online learning platform utilising videos, supplementary documentation and self-assessment questions. To place a booking, select the 'eLearning' option from the 'Make a Booking' Button

 

Dealing effectively with Subject Access Requests (‘SARs’) remains a management challenge for many organisations. Requests can come from customers, employees, complainants, and others. The quantities of information typically held on individuals are increasing to vast proportions, sometimes as an unintended consequence of technological advances.

This practical training session, which is fully up to date with the requirements of the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and the likely implications of Brexit (during the UK’s transition period and beyond), looks in detail at the right of individuals to gain access to their data, as well as the exemptions that organisations can use to withhold information. It gives delegates the information they need to set up an effective SAR handling process in their organisation, and looks at how to avoid the common pitfalls that arise. It includes:

  • determining whether a valid request has been made
  • liaising with the applicant to clarify the request
  • analysing whether particular manual (paper) records fall within the law
  • setting parameters for the search for information and collating the results
  • establishing whether the retrieved information is personal data
  • dealing with third party information
  • applying the relevant exemptions
  • presenting the response to the applicant including how to redact documents
  • managing dissatisfied recipients
  • how to deal with an investigation
  • staff awareness and training

Participants in this session work through a number of practical scenarios and will leave the session knowing how to respond to access requests as well as how to set up an effective SAR handling process in their organisation.

Attendance on this course can be used as credit towards gaining the Practitioner Certificate in Data Protection.

 
Course Trainer

Olivia Whitcroft, Solicitor

Olivia Whitcroft,
Solicitor
OBEP



Trainer's biography
and other courses
by this Trainer

Course Information
BrusselsThursday, 15 October 2020
ManchesterThursday, 29 October 2020
EdinburghThursday, 12 November 2020
LondonThursday, 19 November 2020


Classroom - 10.00am to 4.00pm (lunch included)

OR

eLearning - delivered via dedicated online platform


£485 + VAT (Classroom) OR £395 + VAT (eLearning)
Classroom:

- 10% discount for additional delegates for this course when booked together

eLearning:

- 20% discount for additional delegates booked together (up to 5)
- Group Licences available


Who should attend:
Data Protection Officers, Information Officers, Privacy Officers, Compliance Officers, Information and Commercial lawyers (in-house and private practice), Office Managers, Human Resources Officers, Records Managers, and others.

 

Practitioner Certificate in Data Protection

 

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Course Testimonials


“The eLearning SARs session was very informative. I enjoyed the course!”
Hannah Carter
MFG Motor Fuel Group


“I enjoyed the eLearning version of this course. The mixture of video and written materials kept me engaged.”
Melissa Adjorlolo
BBC Legal


“Excellent.”
Michael Seedansingh
Home Office


“The materials are particularly useful.”
Louise Flanagan
Pension Protection Fund


“The trainer was very knowledgeable and explained things clearly.”
Julia Brenchley
Gloucester Constabulary


“Excellent.”
Sandra Collins
Bank of England


“Particularly useful were the practical issues – applying the Act to real situations.”
Elizabeth Hiley
General Medical Council


“Very informative about the SAR process – most useful.”
Neil Gorman
Barclays Bank


“Enjoyed the workshops & practical examples”
Jade Ince
Nationwide


“Excellent course.”
Vicky Payne
London Borough of Havering


“A highly interactive session – very useful in clarifying understanding.”
Stephanie Allen
Littlewoods Home Shopping

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