Handling Subject Access Requests

 

Available in the Classroom, by Microsoft Teams and via eLearning

 

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PDP Training - virtual sessions

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 Handling Subject Access Requests

 

Course Overview:

Dealing effectively with Subject Access Requests (‘SARs’) remains a management challenge for many organisations. Requests can come from customers, employees, complainants, and others. The quantities of information typically held on individuals are increasing to vast proportions, sometimes as an unintended consequence of technological advances.

Following the latest guidance and requirements set out in the UK GDPR, Data Protection Act 2018, and the ICO’s latest guidance looks in detail at the right of individuals to gain access to their data, as well as the exemptions that organisations can use to withhold information. It gives delegates the information they need to set up an effective SAR handling process in their organisation, and looks at how to avoid the common pitfalls that arise. It includes:

  • determining whether a valid request has been made
  • liaising with the applicant to clarify the request
  • analysing whether particular manual (paper) records fall within the law
  • setting parameters for the search for information and collating the results
  • establishing whether the retrieved information is personal data
  • dealing with third party information
  • applying the relevant exemptions
  • presenting the response to the applicant including how to redact documents
  • managing dissatisfied recipients
  • how to deal with an investigation
  • staff awareness and training

Participants in this session work through a number of practical scenarios and will leave the session knowing how to respond to access requests as well as how to set up an effective SAR handling process in their organisation.

Attendance on this course can be used as credit towards gaining the Practitioner Certificate in Data Protection.

 
Course Trainer

Olivia Whitcroft

Olivia Whitcroft,
Solicitor
OBEP

Trainer's biography
and other courses
by this Trainer

Robert Bond, Charles Russell Speechlys

Robert Bond
Data Protection,
Compliance & Ethics
Consultant


Trainer's biography
and other courses
by this Trainer

Upcoming Training Dates
Virtual-LIVE (Teams)Thursday, 20 March 2025
Virtual-LIVE (Teams)Thursday, 03 April 2025
Virtual-LIVE (Teams)Thursday, 22 May 2025
London (Classroom)Thursday, 03 July 2025
Virtual-LIVE (Teams)Thursday, 17 July 2025
Virtual-LIVE (Teams)Thursday, 11 September 2025
London (Classroom)Thursday, 09 October 2025
Virtual-LIVE (Teams)Thursday, 23 October 2025
Bristol (Classroom)Thursday, 06 November 2025
Virtual-LIVE (Teams)Thursday, 20 November 2025


Additional Information:

- Classroom/Virtual sessions run 10.00am to 4.00pm
- Hardcopy course materials provided for all training formats
- Classroom Training includes a sit-down lunch & refreshments
- eLearning available to start immediately



Training Fees:
- Classroom - £625.00 plus VAT
- Virtual-LIVE (Teams) - £525.00 plus VAT
- eLearning - £395 plus VAT

Classroom/Virtual-LIVE
10% discount for second and subsequent delegates

eLearning:
15% discount for second and subsequent delegates


Who should attend:
Data Protection Officers, Information Officers, Privacy Officers, Compliance Officers, Information and Commercial lawyers (in-house and private practice), Office Managers, Human Resources Officers, Records Managers, and others.

 

 

Practitioner Certificate in Data Protection (PC.dp.)

 

Practitioner Certificate in Freedom of Information (PC.foi.)

 

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Course Testimonials


“I really enjoyed this course. It was very informative and I learnt lots of information that I can use in relation to my role. I particularly liked that this could be done in my own time”
Lisa Gaughan
AXA Insurance


“Very informative course with lots of great examples. The tutor was very knowledgeable and the content was easy to follow.”
Cerys Entwistle
DFS group & Learning Service


“Very knowledgeable practitioners, providing valuable insight into data protection matters. Engagement for attendees was excellent due to the utilisation of quizzes and break out rooms.”
Richard Ojera
Barnet Education & Learning Service


“I enjoyed the movement of the eLearning training between video and reading content. This I found helpful as the reading part allows you in your mind to reinforce what you learnt from listening to the video.”
Nydia Mawusi
Berkshire Healthcare NHS Foundation Trust


“Very informative course with lots of great examples. The tutor was very knowledgeable and the content was easy to follow.”
Cerys Entwistle
DFS group


“The eLearning SARs session was very informative. I enjoyed the course!”
Hannah Carter
MFG Motor Fuel Group


“The videos were brilliant. I thought the eLearning course design worked well.”
Sara Potter
RSPCA


“The course was very informative and I prefer having it as eLearning. The content was just right! Having limited knowledge of this subject prior to completing the course, I am now more confident in understanding the different roles and responsibilities and various legislation around the disclosure of information.”
Ajaz Riaz
Her Majesty's Passport Office


“I found the eLearning course really useful as I am the person who processes the subject access requests. I liked the video at the beginning of each section as it sets the stage and then the reading material reinforces what was mentioned in the video. Some of the quizzes at the end were a bit difficult, especially the one in section 5a.”
Raquel Farmer
NHBC


“Fantastic eLearning course! Absolutely loved it!”
Nigel Rubwe
Kent, Surrey & Sussex Community Rehabilitation


“I found the eLearning course very useful and informative. The way the chapters was structured with an initial video followed with more in depth details was, I felt, very good and the short test helped to identify whether or not you had understood the chapter. Being able to complete the course at your own pace was beneficial to me.”
Stuart Skippings
QBE


“Very comprehensive coverage with helpful examples, reference to cases and it was helpful to see comments on the proposed changes in the Bill.”
Derbyshire Fire & Rescue Service


“The materials are particularly useful.”
Louise Flanagan
Pension Protection Fund


“The trainer was very knowledgeable and explained things clearly.”
Julia Brenchley
Gloucester Constabulary


“Excellent.”
Sandra Collins
Bank of England


“Particularly useful were the practical issues – applying the Act to real situations.”
Elizabeth Hiley
General Medical Council


“Very informative about the SAR process – most useful.”
Neil Gorman
Barclays Bank


“Enjoyed the workshops & practical examples”
Jade Ince
Nationwide


“Excellent course.”
Vicky Payne
London Borough of Havering


“A highly interactive session – very useful in clarifying understanding.”
Stephanie Allen
Littlewoods Home Shopping

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