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Handling Subject Access Requests

Training course carries 5 hours CPD points 

Courses take place in:

London, Manchester, Edinburgh, Glasgow, Bristol, Cardiff, Belfast, Jersey, Isle of Man and Brussels


Dealing effectively with Subject Access Requests (‘SARs’) remains a management challenge for many organisations. Requests can come from customers, employees, complainants, and others. The quantities of information typically held on individuals are increasing to vast proportions, sometimes as an unintended consequence of technological advances.

This practical training session, which is fully up to date with the requirements of the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and the implications of Brexit, looks in detail at the right of individuals to gain access to their data, as well as the exemptions that organisations can use to withhold information. It gives delegates the information they need to set up an effective SAR handling process in their organisation, and looks at how to avoid the common pitfalls that arise. It includes:

  • determining whether a valid request has been made
  • liaising with the applicant to clarify the request
  • analysing whether particular manual (paper) records fall within the law
  • setting parameters for the search for information and collating the results
  • establishing whether the retrieved information is personal data
  • dealing with third party information
  • applying the relevant exemptions
  • presenting the response to the applicant including how to redact documents
  • managing dissatisfied recipients
  • how to deal with an investigation
  • staff awareness and training

Participants in this session work through a number of practical scenarios and will leave the session knowing how to respond to access requests as well as how to set up an effective SAR handling process in their organisation.

Attendance on this course can be used as credit towards gaining the Practitioner Certificate in Data Protection.

Course Trainer

Alison Deighton

Alison Deighton

Trainer's biography
and other courses
by this Trainer

Jenai Nissim

Jenai Nissim

Trainer's biography
and other courses
by this Trainer

Olivia Whitcroft, Solicitor

Olivia Whitcroft,

Trainer's biography
and other courses
by this Trainer

Course Information
BristolThursday, 24 October 2019
EdinburghThursday, 31 October 2019
LondonThursday, 21 November 2019
LondonThursday, 16 January 2020
BristolThursday, 13 February 2020
ManchesterThursday, 05 March 2020
GlasgowThursday, 19 March 2020
Isle of ManThursday, 02 April 2020
BelfastThursday, 23 April 2020
JerseyThursday, 30 April 2020
LondonThursday, 14 May 2020
CardiffThursday, 09 July 2020
BelfastThursday, 17 September 2020
LondonThursday, 24 September 2020
BristolThursday, 01 October 2020
BrusselsThursday, 15 October 2020
ManchesterThursday, 29 October 2020
EdinburghThursday, 12 November 2020
LondonThursday, 19 November 2020

Short Day – 10.00am to 4.00pm (lunch included)

£485 plus VAT or €625 plus VAT

10% discount for all additional delegates booked at the same time

Who should attend:
Data Protection Officers, Information Officers, Privacy Officers, Compliance Officers, Information and Commercial lawyers (in-house and private practice), Office Managers, Human Resources Officers, Records Managers, and others.


Practitioner Certificate in Data Protection


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Course Testimonials

Michael Seedansingh
Home Office

“The materials are particularly useful.”
Louise Flanagan
Pension Protection Fund

“The trainer was very knowledgeable and explained things clearly.”
Julia Brenchley
Gloucester Constabulary

Sandra Collins
Bank of England

“Particularly useful were the practical issues – applying the Act to real situations.”
Elizabeth Hiley
General Medical Council

“Very informative about the SAR process – most useful.”
Neil Gorman
Barclays Bank

“Enjoyed the workshops & practical examples”
Jade Ince

“Excellent course.”
Vicky Payne
London Borough of Havering

“A highly interactive session – very useful in clarifying understanding.”
Stephanie Allen
Littlewoods Home Shopping