Handling Subject Access Requests

This Course is available in the Classroom or via eLearning


Throughout the year, this course runs in-person at dedicated training venues throughout the UK (list of upcoming cities outlined in yellow box below). There are ample opportunities to network with other delegates during coffee breaks and at the sit-down lunch. To place a booking, select your chosen course date using the 'Book Now' Button


The eLearning version of this course is facilitated via a dedicated online learning platform utilising videos, supplementary documentation and self-assessment questions. To place a booking, select the 'eLearning' option using the 'Book Now' Button


Course Overview

Training course carries 5 hours CPD pointsDealing effectively with Subject Access Requests (‘SARs’) remains a management challenge for many organisations. Requests can come from customers, employees, complainants, and others. The quantities of information typically held on individuals are increasing to vast proportions, sometimes as an unintended consequence of technological advances.

This session, which is fully up to date with the requirements of the General Data Protection Regulation (GDPR), the Data Protection Act 2018, the ICO’s latest guidance (October 2020) and the implications of Brexit, looks in detail at the right of individuals to gain access to their data, as well as the exemptions that organisations can use to withhold information. It gives delegates the information they need to set up an effective SAR handling process in their organisation, and looks at how to avoid the common pitfalls that arise. It includes:

  • determining whether a valid request has been made
  • liaising with the applicant to clarify the request
  • analysing whether particular manual (paper) records fall within the law
  • setting parameters for the search for information and collating the results
  • establishing whether the retrieved information is personal data
  • dealing with third party information
  • applying the relevant exemptions
  • presenting the response to the applicant including how to redact documents
  • managing dissatisfied recipients
  • how to deal with an investigation
  • staff awareness and training

Participants in this session work through a number of practical scenarios and will leave the session knowing how to respond to access requests as well as how to set up an effective SAR handling process in their organisation.

Attendance on this course can be used as credit towards gaining the Practitioner Certificate in Data Protection.

Course Trainer

Ellis Parry

Ellis Parry
Data Privacy Compliance

Trainer's biography
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by this Trainer

Olivia Whitcroft

Olivia Whitcroft,

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Robert Bond, Charles Russell Speechlys

Robert Bond
Senior Counsel

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by this Trainer

Course Information
LondonThursday, 04 November 2021
BristolThursday, 18 November 2021
LondonThursday, 20 January 2022
BristolThursday, 10 February 2022
ManchesterThursday, 03 March 2022
GlasgowThursday, 24 March 2022
VirtualThursday, 28 April 2022
LondonThursday, 12 May 2022
CardiffThursday, 07 July 2022
LondonThursday, 08 September 2022
BelfastThursday, 22 September 2022
ManchesterThursday, 13 October 2022
EdinburghThursday, 27 October 2022
LondonThursday, 10 November 2022
BristolThursday, 24 November 2022

Classroom - 10.00am to 4.00pm (lunch included)


eLearning - delivered via dedicated online platform

£485 + VAT (Classroom) OR £395 + VAT (eLearning)

- 10% discount for additional delegates for this course when booked together


- 20% discount for additional delegates booked together (up to 5)
- Group Licences available

Who should attend:
Data Protection Officers, Information Officers, Privacy Officers, Compliance Officers, Information and Commercial lawyers (in-house and private practice), Office Managers, Human Resources Officers, Records Managers, and others.


Practitioner Certificate in Data Protection




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Course Testimonials

“I enjoyed the movement of the eLearning training between video and reading content. This I found helpful as the reading part allows you in your mind to reinforce what you learnt from listening to the video.”
Nydia Mawusi
Berkshire Healthcare NHS Foundation Trust

“The eLearning SARs session was very informative. I enjoyed the course!”
Hannah Carter
MFG Motor Fuel Group

“The videos were brilliant. I thought the eLearning course design worked well.”
Sara Potter

“The course was very informative and I prefer having it as eLearning. The content was just right! Having limited knowledge of this subject prior to completing the course, I am now more confident in understanding the different roles and responsibilities and various legislation around the disclosure of information.”
Ajaz Riaz
Her Majesty's Passport Office

“I found the eLearning course really useful as I am the person who processes the subject access requests. I liked the video at the beginning of each section as it sets the stage and then the reading material reinforces what was mentioned in the video. Some of the quizzes at the end were a bit difficult, especially the one in section 5a.”
Raquel Farmer

“Fantastic eLearning course! Absolutely loved it!”
Nigel Rubwe
Kent, Surrey & Sussex Community Rehabilitation

“I found the eLearning course very useful and informative. The way the chapters was structured with an initial video followed with more in depth details was, I felt, very good and the short test helped to identify whether or not you had understood the chapter. Being able to complete the course at your own pace was beneficial to me.”
Stuart Skippings

“The materials are particularly useful.”
Louise Flanagan
Pension Protection Fund

“The trainer was very knowledgeable and explained things clearly.”
Julia Brenchley
Gloucester Constabulary

Sandra Collins
Bank of England

“Particularly useful were the practical issues – applying the Act to real situations.”
Elizabeth Hiley
General Medical Council

“Very informative about the SAR process – most useful.”
Neil Gorman
Barclays Bank

“Enjoyed the workshops & practical examples”
Jade Ince

“Excellent course.”
Vicky Payne
London Borough of Havering

“A highly interactive session – very useful in clarifying understanding.”
Stephanie Allen
Littlewoods Home Shopping