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Training Booking Terms & Conditions

 

In-House Training Terms

Public Training Terms

Qualifications Training Terms

 

In-House Training

 

Fees

Organisations are requested to pay the fee within 28 days of the date of the invoice.

 

Cancellations/Refunds

Cancellations of in-house training courses are subject to a 25% administration fee where the cancellation is made more than one calendar month before the date of the training course. No refund is payable for a cancellation made within the calendar month immediately prior to the training course – in this event the full sum shown on the invoice remains payable.

 

Late Payment

PDP reserves the right to charge late payment interest on any outstanding invoice at the rate of 5% above the base rate of Barclays Bank Plc.

 

Public Training

 

Fees

Organisations booking training courses are requested to pay the fee within 28 days of the date of the invoice.

 

Discounts

Multiple delegate booking discounts apply to delegates booked at the same time, on the same course or same combination of courses, and from the same organisation, and may not be used in conjunction with any other discount or offer.

 

Cancellations by the Delegate / Refunds

Notice given by delegate (prior to course date) Applicable fee / procedure


More than one calendar month

Delegates may transfer free of charge to any other equivalent price or cheaper course (balance to pay for more expensive course). For cancellations, an administration fee of £50 (plus VAT) per delegate will be charged.


Between one calendar month and two weeks Delegates may transfer free of charge to any other equivalent price or cheaper course (balance to pay for more expensive course). For cancellations, an administration fee of £100 (plus VAT) per delegate will be charged.


Between one week and two weeks Delegates can transfer to any another course for £100 (plus VAT) per delegate, plus any difference in course fees where the new course is more expensive. No refund is payable for cancellation.


Between one week and 24 hours Delegates are entitled to receive a 50% discount on any other training course held within one year from the date of the cancelled course. The new course must be booked within one calendar month of cancellation. No refund is payable.


Between 24 hours and start time of course No refund. No discounts. No transfers permitted.


Where a delegate transfers his/her booking to another course, the delegate will not be entitled to any refund where he/she cancels attendance at that other course. Only one transfer is permitted per course per delegate – the fee will be charged as above.

 

Alterations / Cancellations of Courses by PDP

It may be necessary for PDP to change the content and timing of a course, the trainer, the date or the venue. In the unlikely event of the course being cancelled by PDP, a full refund will be made unless the delegate transfers his or her booking to an alternative date/city for the course. For all bookings, the liability of PDP shall be limited to the amount of the fee actually paid to PDP by the delegate. For this reason delegates are encouraged to not to book travel or accommodation more than two weeks prior to any course date.

 

Registration Information

Registration information, including directions to the venue and timings, will be sent to the delegate by email at least 7 days prior to the event. PDP will not be responsible for the non arrival of registration information. Any delegate not receiving the registration information by 7 days prior to the event should contact us on +44 (0)845-226 5723.

 

Late Payment

PDP reserves the right to charge late payment interest on any outstanding invoice at the rate of 5% above the base rate of Barclays Bank Plc.

 

Qualifications Training

 

Fees

Organisations booking any of the Practitioner Certificate Programmes are requested to pay the fee within 28 days of the date of the invoice. Candidates will not be permitted to sit the Examination where the Programme fee has not been paid.

 

Discounts

Multiple candidate booking discounts apply to candidates booked at the same time, on the same Programme, and from the same organisation, and may not be used in conjunction with any other discount or offer.

 

Cancellations by the Delegate / Refunds

Any candidate that has booked onto any Practitioner Certificate Programme may cancel that booking at any time up to two weeks before the date of the first course that the candidate has nominated to attend – such cancellations will incur an administration charge of £100 plus VAT. Any notice of cancellation that is received by PDP after that date (two weeks before the date of the first course that the candidate has nominated to attend) will entitle the candidate to a refund of £250 plus VAT for each course date that was nominated by the candidate that remains unattended and in the future at the date that notice of cancellation is received by PDP.

 

The following terms apply to the transfer by a candidate of one or more of the courses that make up the training aspect of the Practitioner Certificate Programmes, and to a change by the candidate of his/her choice of examination date:

Notice given by delegate (prior to course/exam date) Applicable fee / procedure


More than two weeks

The candidate may transfer free of charge to any other date/city for the same course/exam.


Between one week and two weeks The candidate may transfer to any other date/city for the same course/exam for £100 plus VAT.


Between one week and 24 hours The candidate may transfer to any other date/city for the same course/exam for £250 plus VAT, or to the next date for the exam for £100 plus VAT.


Between 24 hours and start time of course The candidate must pay the full stand-alone published rate for the course/exam in order to transfer to any other date/city for the same course/exam, or £100 plus VAT for the next date for the exam.


Cancellation of Courses by PDP

It may become necessary for PDP to cancel a course that forms part of the candidate’s booking for the Practitioner Certificate Programme. Such cancellations occur only very rarely. In these circumstances PDP will book the candidate onto the candidate’s choice of an upcoming date/city for the same course. PDP shall not be further liable where a course is cancelled or cannot take place. For this reason delegates are encouraged to not to book travel or accommodation more than two weeks prior to any course date.

 

Registration Information

Registration information for each course and for the Examination, including directions to the venue and timings, will be sent to the delegate by email at least 7 days prior to the event. PDP will not be responsible for the non arrival of registration information. Any delegate not receiving the registration information by 7 days prior to the event should contact us on +44 (0)845-226 5723.

 

Late Payments

PDP reserves the right to charge late payment interest on any outstanding invoice at the rate of 5% above the base rate of Barclays Bank Plc.

 

 
 
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