Handling Subject Access Requests |
Courses take place in:
London, Manchester, Belfast, Edinburgh, Glasgow and Isle of Man
Dealing effectively with Subject Access Requests (‘SARs’) remains a management challenge for many organisations. Requests can come from customers, employees, complainants, and others. The quantities of information typically held on individuals are increasing to vast proportions, sometimes as an unintended consequence of technological advances.
This practical training session, which is fully up to date with the requirements of the General Data Protection Regulation (GDPR) and the implications of Brexit, looks in detail at the right of individuals to gain access to their data, as well as the exemptions that organisations can use to withhold information. It gives delegates the information they need to set up an effective SAR handling process in their organisation, and looks at how to avoid the common pitfalls that arise. It includes:
- determining whether a valid request has been made
- liaising with the applicant to clarify the request
- analysing whether particular manual (paper) records fall within the law
- setting parameters for the search for information and collating the results
- establishing whether the retrieved information is personal data
- dealing with third party information
- applying the relevant exemptions
- presenting the response to the applicant including how to redact documents
- managing dissatisfied recipients
- how to deal with an investigation
- staff awareness and training
Participants in this session work through a number of practical scenarios and will leave the session knowing how to respond to access requests as well as how to set up an effective SAR handling process in their organisation.
Attendance on this course can be used as credit towards gaining the Practitioner Certificate in Data Protection. |
Course Trainer

Damien Welfare Barrister, Cornerstone Barristers
Trainer's biography and other courses by this Trainer

Olivia Whitcroft, Solicitor OBEP
Trainer's biography and other courses by this Trainer
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Course Information
London | Thursday, 24 May 2018 ( FULL ) | Belfast | Thursday, 13 September 2018 | London | Thursday, 20 September 2018 | Edinburgh | Thursday, 01 November 2018 | London | Thursday, 22 November 2018 | Manchester | Thursday, 29 November 2018 |
Short Day – 10.00am to 4.00pm (lunch included)
£475 plus VAT or €625 plus VAT
10% discount for second delegate
15% discount for third and subsequent delegates
(bookings must be made at the same time to receive multiple delegate discounts)
Who should attend:
Data Protection Officers, Information Officers, Privacy Officers, Compliance Officers, Information and Commercial lawyers (in-house and private practice), Office Managers, Human Resources Officers, Records Managers, and others.
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Course Testimonials
“Excellent.” Michael Seedansingh Home Office
“The materials are particularly useful.” Louise Flanagan Pension Protection Fund
“The trainer was very knowledgeable and explained things clearly.” Julia Brenchley Gloucester Constabulary
“Excellent.” Sandra Collins Bank of England
“Particularly useful were the practical issues – applying the Act to real situations.” Elizabeth Hiley General Medical Council
“Very informative about the SAR process – most useful.” Neil Gorman Barclays Bank
“Excellent course.” Vicky Payne London Borough of Havering
“A highly interactive session – very useful in clarifying understanding.” Stephanie Allen Littlewoods Home Shopping
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